Refund policy

Every Spechelle piece is made to order. Nothing is pre-printed and nothing is held in stock, which means a returned item cannot go back on a shelf. That shapes the policy below.

If something is wrong, we fix it.
If your order arrives damaged, misprinted, or is not what you ordered, email returns@spechelle.com within 30 days of delivery with your order number and a photo of the item and its packaging. We will send a replacement free of charge, or refund you in full. You will not need to ship anything back.

Wrong size or changed your mind.
Because every item is produced individually for you, we cannot accept returns or exchanges for size or preference. That is stricter than a typical store, and it is the trade-off for making nothing we do not need. Every product page carries full measurements. If you are between sizes, email us before you order and we will help.

Lost in transit.
If tracking has not moved for 10 business days after shipping, contact us. We will open a carrier claim and send a replacement.

Wrong address.
Orders returned because of an incorrect address will be reshipped once you confirm the correct one. Shipping is charged again.

Refunds.
Approved refunds go to your original payment method. Banks typically take 5–10 business days to post them.

Questions: returns@spechelle.com